Report Non‑Emergency Concerns — Tracked in Under 2 Minutes
Submit noise, traffic, dust or safety concerns and receive a unique ticket ID. We route each report to the right city office, share anonymized trends with applicants and staff, and send acknowledgement within 48 hours.
You don’t need to navigate multiple departments or guess who to call. Use our quick form or tracked phone line to document what happened, when and where — include photos if you have them. We log, route, and summarize community feedback so city staff and project applicants can act. You control whether your contact details are shared; anonymity is always an option.
Form averages 2 minutes. Phone line monitored Mon–Fri 8am–5pm. Assistance in English/Spanish available.
How It Works — 3 Clear Steps to Make Your Comment Count
Fast form or tracked phone line → automatic routing to the right department → anonymized trend summaries shared with staff and applicants. Every submission receives a ticket ID so you can follow progress.
We designed the process to remove uncertainty. Step 1: You submit details (location, time, description, photos). Step 2: Our system classifies and routes your report to the office that handles that issue. Step 3: We log a ticket ID, send you an acknowledgement (if you provided contact info), and include your report in anonymized trend summaries. That summary helps staff and applicants see recurring issues without exposing individual identities.
Quick, focused form
A short, guided form with location pin, optional photo uploads, and prompts that make it easy to give the right details the first time. Average completion: ~2 minutes. Tip: include a photo and time for faster triage.
Tracked phone line
Prefer to speak? Call our recorded comment line during business hours. Every call is assigned a ticket ID and transcribed for routing so nothing is lost in voicemail.
Anonymized trend reports
We aggregate and redact identifying info before sharing patterns with city staff and applicants. That makes community concerns visible while protecting individual privacy.
Submit Your Comment — Simple Form or Tracked Call
Choose the quickest way for you: a 2‑minute online form that accepts photos and location pins, or our tracked phone line. Both provide a unique ticket ID and explicit routing to the responsible office.
Before you submit, gather these details for the best outcome: exact location (address or map pin), date/time, short description of the issue, and photos if available. If you’d like follow‑up, include contact info — otherwise your report can remain anonymous. After submission you’ll immediately see a ticket ID and an outline of next steps.
- Location (address or pin) + date/time
- Short, factual description (what happened, how often)
- Photos or short video (optional)
- Permit # or project reference (if known)
If you want updates, add your email or phone. All reports receive a ticket ID immediately.
Privacy, Neutrality, and What Happens Next
We store comments securely for 12 months. Raw data access is restricted; anonymized summaries may be shared with city staff and project applicants. You decide whether your contact details are included.
Community Comment Concierge is a neutral intake and routing service — we do not advocate for or against projects. Your submission is logged, classified, and routed; staff or applicants may receive anonymized summaries that show patterns, not identities. Raw comments are kept securely for 12 months and released only to authorized personnel for follow‑up or legal reasons. To request deletion, correction, or to discuss privacy, contact our data steward at [email protected]
Legal notice: This is a non‑emergency community line. For immediate danger or a life‑threatening situation, always call 911.
Frequently Asked Questions + A Neighbor’s Story
Quick answers to common concerns — emergency protocol, expected acknowledgements, how reports are used, and a short example of how a tracked ticket led to action in one neighborhood.
Is this an emergency line?
No — please call 911 for emergencies.
How fast will someone respond?
We send an acknowledgement within 48 hours; the responsible office determines any further action.
Can I remain anonymous?
Yes — anonymity is an option, but including contact info enables follow‑up.
Who runs this service?
We are a neutral civic intake service routing community feedback to appropriate city staff and project applicants.
A neighbor’s story
“I used the form to document repeated nighttime construction with photos and exact times. I got my ticket ID immediately, received an acknowledgement the next day, and learned which office reviewed the summary. The next month the contractor adjusted noisy work to daytime hours in our block. I didn’t have to chase multiple departments — the ticket did the routing for me.”
— Local resident, Westside neighborhood